What our Customers say...


Ambrose Garcia was awesome did a great job! Was very professional and explained everything that was going on so we understood the process. Very polite and did an awesome clean up!

Jordan came out at 11pm on a Sunday. He was professional, didn’t make you feel bad for the on call time. Straight up professional and leaves you with a peace of mind after having a water leak. Steve was our crew head technician, he was a nice guy that explained everything to us and was a top pro at what he does.

So thankful for this company. I ran into Nikki the sales and marketing coordinator at a formal event. After expressing my frustration about the apartment complex I am at, she was able to provide me with information to fix the water damage from my upstairs neighbor.

Miss Tammy is an absolute life saver! We had a mold issues and she came and through her expertise took away all the stress and worry I had. The job was done quick and professionally. Will be telling all my friends and family to come this way to work with Tammy and her crew.

We had a pipe break that caused 1-2 inches of water throughout our entire house. SERVPRO responded immediately to our call and began the clean-up process within just a few hours. Tammy and Mason were fantastic to work with making an overwhelming situation very manageable for us. They ensured that we understood the processes and followed up on any concerns that we had. They even communicated directly with our insurance company providing all necessary photos and information so our claim was handled promptly. We highly recommend SERVPRO and their great staff.

I scheduled SERVPRO for duct cleaning of my duplex after Tammy Dorset, Manager, worked with me on the initial estimate. On the day of the scheduled service, Rick and his team members Mari and Brendon showed up and began prepping to start the job. Within a few minutes of looking into my ducts, Rick explained to me that my duct system has dampers inside it. These dampers are about 2.5 feet back and make cleaning the ducts fairly “pointless” using SERVPRO's system.
In my mind, most companies would have just done what they could, charged me all the same and left. And maybe I wouldn’t have been the wiser. However, Rick and Tammy gave me the option after explaining why it might not help to proceed. They were totally honest with me even though that meant they weren’t going to make any money. This type of integrity seems rare and deserves 10 ??.

I elected not to have the duct cleaning job done at this time. The team was really nice about it and their professionalism and honesty is why they get a 5 star ?? review from me. Their honesty is also why I will call them in the future if I need one of their services and why I would refer them to my contacts.
Thank you Tammy, Rick, Mari and Brendon!

The aftermath of my loved ones' recovery from COVID was important to me just as making sure the area my kids sleep and spend time gaming had the best in viral pathogen cleaning.

That's why I called SERVPRO of San Marcos sanitize our residence. Sales Manager, Tammy Dorsett's calming voice and professionalism in answering my questions immediately put my mind at ease. I can’t say enough about Crew Chief, Mason McDaniel who arrived in a very timely manner and even briefed my family on the deep cleaning process before he got started.

I highly recommend using the trained professionals at SERVPRO of San Marcos who are dedicated to a higher standard of clean. Especially if you go through an extended quarantine period just as our household had.

My mom had a water leak in her house on a Saturday night. We called Ines and SERVPRO went into action. They responded quickly and had the right personnel and equipment to take care of this mess. SERVPRO turned a horrible event into something manageable. I recommend using their services.

Very Impressed for not only the professionalism but the genuine willingness to help me. Ms. Ines Picazo went above and beyond and has made me a lifelong customer who will also refer to others.

My water loss happened on a weekend. As soon as I called SERVPRO they were out to my house immediately. Tammy's voice was so reassuring and I immediately relaxed after talking to her. They came and set up their equipment to dry out my home. They were mindful of my pets and my belongings. They showed up when they said they would and came back when the plumber found additional damage. Their equipment appears to be state of the art, their connectivity was not a problem even with the dubious service in our area. I would recommend them wholeheartedly.

Tina with SERVPRO of San Marcos/New Braunfels is very professional and prompt on addressing issues. The whole team there is fantastic.

They will get the job done fast and right, no matter the timing! Thanks Tina and SERVPRO SM/NB!

We had a pipe break and we called SERVPRO out of San Marcos/New Braunfels. Wow Nate, Mason, Bryce and Mario! This crew was amazing. Incredible customer service answered all our questions, did not rush through. They were so courteous and kind. If you need their services this is the group to call. Thank you for the excellent care.

My water loss happened on a weekend. As soon as I called SERVPRO they were out to my house immediately. Tammy's voice was so reassuring and I immediately relaxed after talking to her. They came and set up their equipment to dry out my home. They were mindful of my pets and my belongings. They showed up when they said they would and came back when the plumber found additional damage. Their equipment appears to be state of the art, their connectivity was not a problem even with the dubious service in our area. I would recommend them wholeheartedly.

This team was so helpful and professional at handling my water damage during a very stressful time. They did a wonderful job and made themselves available to me when I had follow up questions. They showed up everyday to make sure things were progressing and their competency really made me feel at ease.

Will was great to work with and I highly recommend this team of pros.

I met with Tina Almaguer to discuss how SERVPRO's capabilities might be useful to my clients. Tina was very knowledgeable of what her company has to offer.

I will be reaching out to SERVPRO if and when I need their restoration services.

We have worked with SERVPRO on several water cleanup situations. They are my first call to take care of the mess before we make the needed repairs. They are fast, professional and will answer your call ANYTIME!!

I was extremely pleased with everything!

Juan and Shianna were top knotch!

Very pleased.

I was SO impressed with your team. They were so nice and respectful to me and to each other.

Excellent experience and I will definitely tell people that y’all are the best. I want to thank you, also, for your kindness and alleviating my anxiety about the mold. I appreciated your thorough evaluation of my house.

The SERVPRO team is polite, communicates well, and met our expectations.

We (PPS) cannot speak highly enough about the service received from Tammy Dorsett at SERVPRO. Our company can always depend on her to come out and inspect water damage and mold issues for our customers. Her team is amazing and they do an excellent job tackling any issue we have where water and mold are concerned. We cannot recommend highly enough!

When we had a leak in our hot water heater, the insurance company contacted SERVPRO, they were on the job very quickly.

Tammy and the crew were very friendly and professional. They stayed on the job until everything was dried out ensuring that we didn't have any mold issues down the line.

Being out of state and my family member needing help when her home had damage was very stressful. The team at SERVPRO of San Marcos-NB were amazing! The customer service and communication were on point! Thank you for making a really hard situation so much easier!

SERVPRO of San Marcos/New Braunfels was amazing from start to finish with our water job. The upstairs toilet flooded our kitchen and they came to the rescue. They were friendly from the start and made us feel cared for. From the sales team to remediation to finish, no stone was left unturned. A++++ to SERVPRO and their team. They are truly wonderful people and business to support.

This team is great. They kept in touch and did their job well. Definitely would recommend.

Thank you for the great service. They arrived under the time they had estimated and got to work immediately saving our floor which was under and inch of water! They had great attitudes and gave honest estimates for the cost! Would strongly recommend SERVPRO over any other. Excellent service thank you guys!

We had a sewage issue and when I reached out to SERVPRO they dispatched someone out for a quote within 15 minutes. When work was approved they took care of it quickly and professionally.

 Our rep Ines Picazo checked in and made sure the work was completed satisfactory. Great Job!

Thank you Ines and Tammy D, for answering your phone at anytime of day or night, a great characteristic of a superior representative of your industry! During the freeze you were upfront with the job load ahead of my need and still you managed to come through to meet my emergency need during that time. A hero of your industry, definitely a Wonder Woman!! Thank you!

SERVPRO of San Marcos/New Braunfels gives great service. I deal with Ines and she is so friendly, professional and great at what she does. I highly recommend them for your needs!

I worked with Ines Picazo when a water supply line broke in my kitchen. Ines was very helpful and understanding. She worked with my claims adjuster to do dome thing I had no knowledge of. I highly recommend her. She did an excellent job!

My a/c unit flooded and caused damage to my flooring. I called SERVPRO to see if they could come take a look. They didn't think they could get me in that day but made an effort and Tammy was able to squeeze me in between her previous appointments and came over almost right away. It seemed almost immediate that she had an amazing crew in taking care of the clean-up and drying. Mason was in touch each day and came by on time to check on the drying process and had everything cleaned up and gone around my schedule. They made the process as painless as they could given the circumstances and it was greatly appreciated. I'd highly recommend them to anyone!

The technicians are great Ambassadors for this company! 

Great people. Tammy and Marc were quick to respond, and did a very thorough job of mitigation in a very short time. I would highly recommend them.

Marc and Tammy were excellent!

Tammy Sue Dorsett and her team at SERVPRO are awesome to work with! Super nice and informative, great professionalism and customer service!

Our business has used SERVPRO and referred customers to them. They are professional and responsive. Ines Picazo is great to work with and keeps the customer informed on her projects.

My A/C unit flooded and caused damage to my flooring. I called SERVPRO to see if they could come take a look. They didn't think they could get me in that day but made an effort. Tammy was able to squeeze me in between her previous appointments and came over almost right away. It seemed almost immediate that she had an amazing crew in taking care of the clean-up and drying. Mason was in touch each day. He came by on time to check on the drying process and had everything cleaned up and worked around my schedule. They made the process as painless as they could given the circumstances and it was greatly appreciated.

 I'd highly recommend them to anyone!

SERVPRO has always been a favorite business of mine in all of the categories they serve. I use them in the insurance business for many aspects of total loss and even now using them for duct cleaning and sanitizing. Working through Tammy D. is easy, and her communication is constant. No question here that both SERVPRO and Tammy D. are a great combo!

I had a small house fire and used SERVPRO to remove and clean most contents and the interior of my house of soot. They arrived at lightning speed and placed air movers to clean and clear the air in my house and scrub as much soot from the walls and ceiling as possible. Tammy Dorsett coordinated with my insurance adjuster during the initial walk through to help determine what was either destroyed or possibly able to be cleaned back to pre fire condition. They worked together to determine what was salvageable and what could be cleaned. The most impressive part was when my contents were returned was how clean and professionally packed they were. Each box was clearly labeled and the contents wrapped such as they would not have broken even if dropped from 10 feet! Multiple layers of paper and then bubble wrap after that, around each and every item! There were a couple of issues but Tammy was already aware of them due her due diligence and managing the situation. The end result was that Tammy and SERVPRO provided excellent services above and beyond what one would expect out of such an event like this. I would highly recommend their services to anyone needing the services they provide.

Due to recent COVID-19 positives in our office, we had SERVPRO of San Marcos/New Braunfels come out and clean and disinfect the office this weekend.

They did a wonderful job and were immediately available for us.

Big thank you to Will for coming by to check on us this morning it is very much appreciated!!

Please contact them for all your restoration and cleaning needs.

HUGE Thank you to Tammy Dorsett & the great staff with SERVPRO San Marcos/New Braunfels. We had a water heater emergency with flooding into one of our bedrooms. Tammy and her team were out immediately to help. Constant communication with us was a plus. No hidden fees or costs. I would highly recommend Tammy and the staff at SERVPRO!!

Ines Picazo made the daunting job seem easy. She was professional, timely, and did an excellent job removing water damage from my house. Thanks to SERVPRO, our water damage did not cause additional damage and she was able to save as much as possible. Very happy with Ines and crew. Would definitely use again. Thanks!

Ines was absolutely wonderful to work with. Ines showed true professionalism and such a desire to help me. She isolated the areas of my kitchen that had too much moisture and spent time helping me understanding what steps I needed to take next to get to the bottom of the problem. I highly recommend Ines and feel like she is truly wanting to help people. She is hard working and committed to her customers and her company.

I highly recommend SERVPRO if you have a water remediation problem. About an hour after contacting my insurance company about our water leak Tammy Dorsett (a SERVPRO Manager) was at our house. While the crew was en route Tammy took moisture readings with a moisture meter and used a FLIR to “see” where the moisture was. By the time the crew arrived she had a remediation plan in place. She explained everything that was going to happen in detail and how they would work with my insurance company. All this was very reassuring, Thank you Tammy.

When the remediation crew arrived, they proceeded to remove all the water damaged material. Mind you that this was early evening. They stayed until all the damage was removed and left dehumidifiers and many fans. SERVPRO came out daily to check moisture levels until everything was dry.

Very satisfied.

Great Company! Very reliable and responsive. Never really knew how broad their skillset was until our local representative Ines worked with us.

Thank you for taking care of the city of San Marcos!

I called SERVPRO of San Marcos / New Braunfels because my washing machine leaked water into the ceiling below. Ines Picazo and Marc Haney came out the same day to begin the process of drying up the water. They were courteous and professional, explaining each step of the process and using the right equipment. The issue has been resolved and I would definitely recommend using SERVPRO of San Marcos / New Braunfels.

Ines and everyone I dealt with were very helpful, prompt and courteous. They cleaned my air ducts quickly and at a reasonable price.

We used SERVPRO to sanitize our facility for COVID-19. The experience was 5 star all the way from Ines who coordinated it all, to the technicians on-site doing the work.  We highly recommend SERVPRO for any commercial cleaning service!

We had a major water leak that flooded our house. SERVPRO's marketing works because they were the first call we made. Kyle came out and told us exactly what we could expect. Brett and his crew came and did the work. These guys show up when they say they will and do what they say they'll do.

Ines Picazo was the rep that came out to see the job and understand what needed to be done. Ines was professional, courteous and timely. She worked quickly and got the techs out as soon as possible. Brett and Christian took care of the floor cleaning and used ozone treatments to clear out a smell after our pest control issue. They did quick, professional and fast work. 5/5 would recommend this crew!

I had a water pipe bust in my house on a weekend and panicked about who to call to get all the water out before mold set in. I contacted SERVPRO of San Marcos/New Braunfels and Will Bryan was so helpful and professional! He got his team to take care of the mess right away! I’m very satisfied with the service they provided!

SERVPRO of San Marcos/New Braunfels responded to an emergency water damage job that happened from a surprise leak during a storm. Tammy Dorsett, the SERVPRO representative was there quickly and took excellent care of the whole problem. She already had the insurance claims numbers with her and all I had to do was open the door. SERVPRO and Ms. Dorsett took care of everything from that point forward. They cleaned up the water, took out the wet insulation and drywall, and then dried the whole doctor's office. The dehumidifiers took care of a large space in much less time than I expected. The total bill was below what we thought it would be for the huge mess as well . This company and the people who work there are very caring and take great care of everything during tough times. If we ever have another emergency, SERVPRO will definitely be who we call!

They were prompt and very knowledgeable. I've never needed restoration services before and they were extremely helpful throughout the process.

Will recommend SERVPRO, especially to my insurance person.

Good Job! Very helpful and flexible. Marc helped explain everything and was very professional.

All workers were very professional and courteous. 

Very satisfied with the service provided. All staff was very professional A+++

I can not thank you enough for being so responsive and doing things exactly as stated each and every time. Timeliness and professionalism was job one from all!

Stay as professional as you have been with us going forward. Everyone was understanding with our frustrations. Thank you for doing a superior job!

Keep doing a great job!

You guys did awesome! Thanks for your help.

Tammy, Brett and SERVPRO have been terrific! Glad to say that the carpet and flooring underneath is all now gloriously dry! 

Excellent service from SERVPRO. Thank you for the hard work and dedication to our home.  They worked with insurance company to ensure everything was taken care of during this tragic time. Thank you.

After a storm hit our home we didn't know where to start with insurance etc.  Our friends told us about SERVPRO and we couldn't be more thankful.  We would recommend them to any of our family or friends as well.

Great work from the team at SERVPRO.  They were very professional and always on time.  They did a great job at cleaning up and restoring our bathroom. 

SERVPRO was an excellent company to work with for our restoration needs.  We didn't know where to start and they took the guess work out of it and took the job in their own hands.  We would recommend to any of our family and friends. 

We had a great experience with SERVPRO during this tragic time. They made it easy to cope with this hard time. The technicians communicated well with us and kept us in the loop with the process.

We had a great experience with SERVPRO.  They were very professional and had great technicians helping with the process.  We would defiantly use them again. 

Excellent job done by the team at SERVPRO.  I would defiantly recommend them to anyone in need of restoration needs.  We were cleaned up and back and open for business quickly!

SERVPRO was a great company to work with for our restoration needs.  They showed up to our business immediately and didn't waste any time getting started.  The process went smoothly. Thank you for the great service.

SERVPRO did an awesome job with clean up after water damage to our store.  They ensured it was save for us to open the doors for business.  Thank You!

We couldn't have done the job without the help from SERVPRO.  They were great to work with.  Thank you!

SERVPRO was very professional.  They did a great job with communication and cleaning up the aftermath of our storm damage.  We are thankful for their services.

We had a great experience with SERVPRO.  We would recommend to any of our friends or family. 

SERVPRO did a great job!  They treated our home as it was their own.  They followed up throughout the process.  Great experience.

SERVPRO was great!  They were very knowledgeable and polite.  The technicians were great in our business.  We couldn't have asked for a better experience. 

We had a great experience with SERVPRO.  They were very caring and made sure we knew everything going on at all times.  We couldn't have asked for anything better.

Excellent company to work with for your restoration needs.  SERVPRO was very professional and kept us up to date on all work planned.  The contractors were great for the reconstruction process.

SERVPRO did an excellent job at our home after a severe storm hit.  They were very prompt and professional to work with.  I would recommend to any of our family and friends.

We couldn't have asked for better service.  They were very professional and polite.  They kept all the work on track. Very efficient.

SERVPRO was very professional and we could not thank them enough for their excellent work. They got our company cleaned up and opened the doors for business while the rest of the work was done.

They do an excellent job. I'm impressed their job performance.

I felt very comfortable and confident with the onsite personnel and that the job was going to be done on time and with great results. Very professional and respectful

Your technicians were great, they took care of everything explaining as they went along. Thanks.

Staff was very courteous and prompt!

Excellent group of folks!

Great team!!! Did a great job and quick!

I go back 31 years with SERVPRO. They are the best in their field.

Great Job! I will recommend to friends and family.

Fantastic service, great staff.

Very enjoyable, very well trained, job well done.

Great service, above and beyond.

The team was prompt, knowledgeable and very sweet.

I had used SERVPRO San Marcos/New Braunfels before. I've had their magnet on my refrigerator for years. It was there and they came when I needed them.  

We recommend you all the time. Came to our rescue when we called. Highly recommended. Thanks!

I once made a rather brave decision to buy a vintage white sofa on Craigslist. SERVPRO offered to clean a cushion in order to determine if a professional cleaning would benefit. The difference was incredible. A very professional team came to my home, carried the sofa outside, and cleaned it. It sparkled, except for one section that still seemed yellowed. The team came out a second time at no charge. I was highly impressed, both at the effectiveness of the cleaning and at the service of SERVPRO. I would highly recommend them for any home furnishing or auto interior cleaning needs.

"I absolutely love SERVPRO! What an amazing team we had - arriving to our home in less than 24 hours from the fire. Arriving each day early, staying late and always communicating with us. They treated our home as if it was theirs - carefully and thoughtfully with each step."

We appreciate the speed at which SERVPRO of San Marcos/ New Braunfels got our house back to normal.

They went above and beyond expectations. All were very courteous and professional. My wife and I had a lot to handle after the fire and the entire SERVPRO of San Marcos/New Braunfels crew put us at ease and made it easier to focus on other business. They have done a wonderful job.

Thank you! Every one on the staff was wonderful! I will highly recommend SERVPRO!

We appreciate the flexibility and professionalism of the SERVPRO of San Marcos/New Braunfels staff. Everyone involved with the cleanup of our water damage was wonderful!

The attention that the staff of SERVPRO San Marcos/New Braunfels gave was great!

Very helpful and informative. They made the process very easy and efficient. Thanks!

Very impressed and amazed at the organization! They provided excellent work and service. The entire staff was wonderful to work with. They were awesome! They were great to work with in our time of need. Thank you for driving the extra mile to make our life easier!

First of all, we want to thank you for all your help during a very difficult time for us. Coming home after a week away on vacation and finding your house flooded from a pipe in your master bedroom is devastating. Your fast response and kindness meant so much to us. Thanks again for all your hard work.

SERVPRO of San Marcos/New Braunfels was courteous, helpful, and professional. Thank you for providing a quick response. Great attitudes from your staff!

Extremely thorough and professional! Your crew well exceeds expectations. It has been a great experience. SERVPRO has excellent repertoire and building skills. I am so pleased!

The SERVPRO team was excellent and a joy to work with!

My relationship with each person, from the ladies who gently packed to the supervisors and office personnel, has been more than super. I have never been shown such respect, kindness, and willingness to help me. They took full control. Love you guys.

Very professional outfit you have going on! I would most definitely refer SERVPRO for whoever is in need. You've got my business!