What our Customers say...

Fire Damage Testimonials

Very Impressed for not only the professionalism but the genuine willingness to help me. Ms. Ines Picazo went above and beyond and has made me a lifelong customer who will also refer to others.

I had a small house fire and used SERVPRO to remove and clean most contents and the interior of my house of soot. They arrived at lightning speed and placed air movers to clean and clear the air in my house and scrub as much soot from the walls and ceiling as possible. Tammy Dorsett coordinated with my insurance adjuster during the initial walk through to help determine what was either destroyed or possibly able to be cleaned back to pre fire condition. They worked together to determine what was salvageable and what could be cleaned. The most impressive part was when my contents were returned was how clean and professionally packed they were. Each box was clearly labeled and the contents wrapped such as they would not have broken even if dropped from 10 feet! Multiple layers of paper and then bubble wrap after that, around each and every item! There were a couple of issues but Tammy was already aware of them due her due diligence and managing the situation. The end result was that Tammy and SERVPRO provided excellent services above and beyond what one would expect out of such an event like this. I would highly recommend their services to anyone needing the services they provide.

We had a great experience with SERVPRO during this tragic time. They made it easy to cope with this hard time. The technicians communicated well with us and kept us in the loop with the process.

We had a great experience with SERVPRO.  They were very professional and had great technicians helping with the process.  We would defiantly use them again. 

Great team!!! Did a great job and quick!

Very enjoyable, very well trained, job well done.

"I absolutely love SERVPRO! What an amazing team we had - arriving to our home in less than 24 hours from the fire. Arriving each day early, staying late and always communicating with us. They treated our home as if it was theirs - carefully and thoughtfully with each step."

They went above and beyond expectations. All were very courteous and professional. My wife and I had a lot to handle after the fire and the entire SERVPRO of San Marcos/New Braunfels crew put us at ease and made it easier to focus on other business. They have done a wonderful job.